Close this search box.

E-Learning & Certification on ISO 20000 IT service management topics


ISO 20000 IT Service Management Topics E-Learning & Certification: In this age, the businesses that provide the best service survive and when technology becomes the only means to provide the best service, IT service management takes place. There is no question why, but it is a necessity. Enables organizations to build businesses around better IT support structures so they can create the best product or service. ITSM refers to the set of processes, policies and procedures that help an organization to plan, manage and implement IT services. The primary goal of ITSM is to align IT with business needs by transforming IT from a firefighting team to an internal service provider. This evolution has also brought about changes in the expectations of business leaders, some of which include:
  • Achieve cost efficiencies by optimizing business processes and operations.
  • Prepare for change. Capture the future.
  • Improve risk management through better compliance with regulatory requirements.
  • Better knowledge sharing across the organization.
  • An ITSM solution waiting gap
  • An ITSM solution provides the maturity to implement automation and simplify IT service delivery processes according to business objectives.

Benefits of the course E-Learning & Certification ISO 20000 IT Service Management Topics :

+ This helps in setting service expectations and standards. + Helps measure performance. + This helps to perform root cause analysis of recurring problems. + Ensures that IT services are available for business-critical operations. + Ensures visibility of services available to employees. + Enhance self-service among employees, which translates into business cost savings.  

training course ISO 20000 IT service management topicsfor whom is it suitable?

+ Information technology service management foundation for It is designed for professionals involved in IT service management processes. People who are interested in a wider scope of IT service management system.  

Prerequisites for this course:

+ It does not require special prerequisites and is taught from the basics.  
SKU 6330 Category Tags , ,


In this helpline program, RCO Academy helps you to receive a degree equivalent to your skill level by participating in the virtual course or by evaluating your supporting documents.

In this program, you can be evaluated by sending your educational records, skill training courses, a C.V of valid work experience, or participating in RCO online exam.

All  Certificate issued through RCO academy website (RCO.AC) can be queried and tracked.

How to Achieve RCO Certificate
129,00 د.إ

Related Approvals