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Customer-oriented specialized English language training


customer-oriented virtual English language training aims to provide an opportunity to improve people’s skills in a way that differentiates you from the competition. We have different models of high quality customer service, strategies to improve your skills and tactics that service representatives Customer (CSR) you can easily get and run immediately, we will check. In addition, you will learn how to handle any complaint you receive in a completely professional manner. You will learn the benefits of customer relationship management (CRM) and learn how it can be a tool to raise your service standards. Focusing on the business and management environment, this course enables students to strengthen their speaking and listening skills in the field of management disciplines and topics and to acquire the readiness to communicate with peers, clients and foreign partners. With specialized terms and vocabulary in English, they master skills such as interviewing, report writing, etc. and are ready to enter the world arena.  

What are the most important elements of the customer-oriented specialized English course?

  • Face-to-face contact with your customers
  • The most effective use of phone, email and CRM in the communication process
  • How to deal with stubborn and angry customers
  Customer-oriented virtual English language training is suitable for whom?  
  • People who must make strategic decisions about how to adjust their customer service levels
  • People who are on the front lines of customer service
  • Customer Service Relationship Managers
  • >
  • All people involved in relationship development and customer acquisition
  Prerequisites of this course: The customer-oriented specialized English language course does not require special prerequisites and the course is based on training is given.
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In this helpline program, RCO Academy helps you to receive a degree equivalent to your skill level by participating in the virtual course or by evaluating your supporting documents.

In this program, you can be evaluated by sending your educational records, skill training courses, a C.V of valid work experience, or participating in RCO online exam.

All  Certificate issued through RCO academy website (RCO.AC) can be queried and tracked.

How to Achieve RCO Certificate
129,00 د.إ

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