E-Learning & Certification of hotel reception staff, has been created to fully familiarize people with the duties of hotel reception staff. In the training standard of the hotel reception employee, the rules and principles of guest reception are taught using communication skills and methods of selling and providing services and hotel rooms, registering guest reception and following up related matters. Each hotel has two parts in front of the guest (Front Office) or FRONT OFFICE and away from the guest or BACK OFFICE. The front office manager has a special position in attracting and providing services to hotel guests. The front office is the command center of the hotel every day of the year and is active around the clock. Therefore, the training of hotel reception staff or front office has a very important role and importance for hoteliers.

Duties of the hotel receptionist:

+Welcome guests upon arrival with great respect and courtesy +Doing work related to room reservation for customers by phone, email, fax, letter or in person +Doing all the necessary work in During the arrival and departure of guests, including taking valid identification documents from the guest and checking their authenticity and authenticity, presenting the profile form to the guest and helping him to fill it, taking and giving the keys to the rooms to the guests and… +Full explanation about the types of rooms and facilities of the hotel to the guest and help him choose the right room and give him the key + Receiving and sending messages to guests +Responding to various requests of guests (including booking theater tickets or keeping valuable items) +Answering guests’ questions and giving them the information they need +Checking and handling guests’ suggestions, problems and complaints +Preparing invoices and delivering payments to guests when they leave the hotel +Cooperation with Other hotel staff to provide better services to guests

Course titles E-Learning & Certification Hotel Receptionist:

• Organizing and analyzing and Analysis of hotel organizations
• Organization and analysis of the reception department of the hotel (front office) and its subsets
• Establishing effective communication with hotel guests and customers
• Analyzing different sectors of the tourism industry
• Reception of guests at the hotel
• Carrying out executive duties of the guest reception department
• Introducing hotel services and rooms to guests and customers
• Responding to the information required by hotel guests
• Implementation of hotel rules and regulations
• Use of office supplies and equipment required by the guest reception department

Requirement of Hotel Receptionist Course:

[list_negative] This course does not require special prerequisites and the course is taught from the basics. [/list_negative]